Business Systems Analysis and Design Coursework - 5

Business Systems Analysis and Design - Coursework Example will happen when the new system is working, taking into account any issue based problems not immediately apparent, but which could impact on the final implementation if it happens.(Patching, 1995). The analysis started with interviews and a study of existing systems and processes and the number of people working for the society, nothing like the appraisal system exists at present. The latest implementation was that of the staff absence-monitoring system, which created some hostility from the staff, who felt it was an unjustified attack on them. The society has a large customer base many being in the co-operative society themselves, so fulfilling two roles both of which are important. To ask them whether they feel staff should be appraised gave a problem, many felt that staff should be appraised regularly to help with efficiency, others that there was an infringement on peoples working lives. The Personnel Manager has felt for some time that changes were necessary; he was not popular last year when he insisted on bringing in an employee absence monitoring system. Staff were hostile to the system as they felt it attacked them unnecessarily. Since then the system has been reluctantly accepted, but it has created a them and us attitude between managers and staff which is not good for the co-operatives’ work. After the initial work was completed the analysis; (using the soft system methodology) was begun, the first step was to build a graphic representation called a rich picture first, and then building Human Activity Systems (HAS) using the CATWOE methodology to capture information on the involvement and actors in the society, giving root definitions for each of the HAS, this then leads into conceptual modelling and then comparing against the real world. Checkland states: SSM has been described as an organised learning system that deals with complex and messy problematical situations (Checkland 1999). The idea is to gain deeper understanding of the problem by